Updates to WSIB’s Leadership Team & Structure

The WSIB would like to share some changes being made to it’s’s leadership team and structure:

STAKEHOLDER RELATIONSHIP MANAGERS:

The contact information for the Stakeholder Relations Managers are as follows:

OPERATIONS AND SERVICE EXCELLENCE CLUSTER:

Effective immediately, the Operations and Service Excellence clusters have been amalgamated under the leadership of Jennifer Anderson. This amalgamation will provide clear lines of accountability for the different stages of a claim and the associated activities with each stage. Details on this new structure are as follows:

Service Excellence:
The Service Excellence team will be responsible for customer care, administering payments and travel, determining eligibility for all claims, and guiding those claims that do not need additional support to conclusion. This team will be led by Connie Galdame as Vice President, Service Excellence.

Claims Management:
The Claims Management team will be responsible for helping anyone with an approved lost-time claim, including case management, health care, and return-to-work services. This team will be led by Scott Bujeya, who becomes Senior Vice President, Claims Management. Reporting to Scott will be Armando Fatigati who becomes Vice President, Case Management, Rosanna Muia, who becomes Executive Director, Occupational Disease, John Mutch, who becomes Executive Director, Return to Work, Julie Thurlow, who becomes Executive Director, Health Services, and Dr. Aaron Thompson who becomes Chief Medical Officer and Head of Clinical Services. Rounding out our Case Management leadership team, and reporting to Armando are three Executive Directors, John Genise, Carmen Mancini, and Cathy Wright.

Appeals:
Frank Veltri will become the new Executive Director of Appeals effective April 1st.

Quality, Customer Experience and Planning:
Our Quality, Customer Experience and Planning team will focus on quality control, strategic planning, skills development, and overseeing the design and build of new online services. This team will be led by Dennis Lemon, who becomes Vice President, Quality, Customer Experience and Planning.

Claims Transformation:
Effective April 1st, Janine Dyck will become Senior Vice President, Claims Transformation and will focus on building our future state. In this new role, Janine will lead the next stages of the WSIB’s transformation to a customer-centric, solutions-oriented organization, making it easier for people with claims and health care providers to work with us. Reporting to Janine will be Kimberly Collins, Program Director for Core Services Modernization, and Abhinav Kalra, Program Director for Electronic Provider Services.

BUSINESS AND RISK SOLUTIONS CLUSTER:

Employer Services:
Also, effective April 1, 2020, Keith Subryan will become Vice President, Employer Services. In this role, Keith will continue to lead the Employer Services Centre and will work in concert with the Account Quality Services team led by Darshi Gurusinghe, in the development of our Employer Strategy.

Darshi Gurusinghe will become Executive Director, Employer Services. In this role, Darshi will continue to have responsibility for Account Quality Services and will also take on responsibility for the remaining stages of implementation of our new rate-setting model.