The following statement has been issued by the WSIB:
“When we calculate the loss-of-earnings benefits a person receives in the year(s) following an injury or illness, we adjust earnings to incorporate changes in cost of living using Canada’s Consumer Price Index.
Our payment system did not always adjust earnings correctly, affecting about two per cent of claims between January 1998 and December 2017. This payment error affected some people with claims as well as some of the businesses we work with.
We’re sorry for this error and the inconvenience it has caused and are now setting things right.
In September 2023, we began sending letters to people with claims or businesses who were affected by this calculation error.
- If you’ve had a claim with us in the past and received a letter from us about this, please follow the instructions included in your letter and/or visit wsib.ca/recalculation to confirm or update your address and banking information. You’ll need the six-digit code that is included in your letter.
- If you currently receive ongoing benefits from us and your claim is affected, you’ll receive a letter before the end of the year with details about adjustments to your benefit rates. There is no action for you to take – we’ll let you know when we’ve made the correction.
- If you’re a Schedule 1 or Schedule 2 business and you received a letter from us about this, you can read our business questions and answers for more details.
If you have a past claim and did not receive a letter from us, your claim or business was not impacted. We’ve checked all the claims in the affected time period and are only sending letters to businesses and people with claims impacted by the error.”
